JP
Jazell P
1 reviews | Active since May 2014
06 Apr 2021, 10:44
Vodacom fibre support pathetic!!
We app**** for fibre through vodacom and were initially told that installation should take 5-7 working days. After confirming the order we were told it takes 21 days, best case scenario. After numerous calls, it turned out that they were able to do the installation the next day which showed that unless you follow up and beg and nag and fight, you will have to just wait a minimum of 21 days. In any event the installation was done last Monday and we were told that activation takes 24-48 hours. We are working from home and have no internet so we were desperate for that to be true. It is now over a week later and our fibre is still not activated. I made over a dozen of calls in the last week with almost every consultant promising to get back to me and nothing yet. Vodacom was so helpful and efficient when signing us up and then as soon as we did, the service changed. I wouldn’t recommend them to anyone. There are many other service providers, learn from our mistake and choose another. My job is on the line and there is absolutely no consideration or urgency on their end.
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Replies (4)
Vodacom's replyOfficial
06 Apr 2021, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Jazell P's updateReviewer Update
07 Apr 2021, 08:45This automated response pretty much sums up Vodacom’s customer service. Someone will get back to you. Yesterday after posting this review I got a call from their hello Peter team advising that someone will revert to me, later in the day someone got back to me and couldn’t help so they said they will call back and never did. I made numerous calls after that and again numerous people promised to get back to me from consultants to technicians to managers and still nothing. Then every morning I start the process over again. Called this morning and a consultant promised me that despite my past experiences, as soon as I cut the call, a technician will call me and here I am an hour later with no feedback and no fibre. I have used up all my minutes on vodacom alone and now have to buy airtime daily just so that I can be put on hold for a few minutes each call only to be told that someone will get back to me which never happens. I’m definitely looking into another service provider now and am sharing my experience so other can do the same.
JP
Jazell P's update07 Apr 2021, 08:45
Reviewer Update
This automated response pretty much sums up Vodacom’s customer service. Someone will get back to you. Yesterday after posting this review I got a call from their hello Peter team advising that someone will revert to me, later in the day someone got back to me and couldn’t help so they said they will call back and never did. I made numerous calls after that and again numerous people promised to get back to me from consultants to technicians to managers and still nothing. Then every morning I start the process over again. Called this morning and a consultant promised me that despite my past experiences, as soon as I cut the call, a technician will call me and here I am an hour later with no feedback and no fibre. I have used up all my minutes on vodacom alone and now have to buy airtime daily just so that I can be put on hold for a few minutes each call only to be told that someone will get back to me which never happens. I’m definitely looking into another service provider now and am sharing my experience so other can do the same.
JP
Jazell P's updateReviewer Update
09 Apr 2021, 08:26Didn’t even have the courtesy to follow up on my second response and I still don’t have internet! I call a minimum of 5 times a day only to be told they are working on it and will revert but not one single person has reverted including the guy from the hello Peter team who evidently called just to say he called!
JP
Jazell P's update09 Apr 2021, 08:26
Reviewer Update
Didn’t even have the courtesy to follow up on my second response and I still don’t have internet! I call a minimum of 5 times a day only to be told they are working on it and will revert but not one single person has reverted including the guy from the hello Peter team who evidently called just to say he called!
JP
Jazell P's updateReviewer Update
19 Apr 2021, 11:55Hi
Thank you for a reply 10 days later!
My fibre box was installed on the 29th March. It took daily calls for over half a month for your team to come back and tell me this?!?
It’s absolutely unacceptable. Despite my desperate pleas, there was absolutely no urgency.
In any event we recently purchased this home so we have absolutely no connection with the previous owners service.
To come back after three weeks to tell me that my line is being held up because the previous owner didn’t cancel his is absolutely unacceptable.
I have been absolutely appalled with vodacoms service who I once held in high regard. The level of incompetence is disturbing and this is the service I am receiving as a potential customer so I can only imagine what lies ahead!
Thank you for a reply 10 days later!
My fibre box was installed on the 29th March. It took daily calls for over half a month for your team to come back and tell me this?!?
It’s absolutely unacceptable. Despite my desperate pleas, there was absolutely no urgency.
In any event we recently purchased this home so we have absolutely no connection with the previous owners service.
To come back after three weeks to tell me that my line is being held up because the previous owner didn’t cancel his is absolutely unacceptable.
I have been absolutely appalled with vodacoms service who I once held in high regard. The level of incompetence is disturbing and this is the service I am receiving as a potential customer so I can only imagine what lies ahead!
JP
Jazell P's update19 Apr 2021, 11:55
Reviewer Update
Hi
Thank you for a reply 10 days later!
My fibre box was installed on the 29th March. It took daily calls for over half a month for your team to come back and tell me this?!?
It’s absolutely unacceptable. Despite my desperate pleas, there was absolutely no urgency.
In any event we recently purchased this home so we have absolutely no connection with the previous owners service.
To come back after three weeks to tell me that my line is being held up because the previous owner didn’t cancel his is absolutely unacceptable.
I have been absolutely appalled with vodacoms service who I once held in high regard. The level of incompetence is disturbing and this is the service I am receiving as a potential customer so I can only imagine what lies ahead!
Thank you for a reply 10 days later!
My fibre box was installed on the 29th March. It took daily calls for over half a month for your team to come back and tell me this?!?
It’s absolutely unacceptable. Despite my desperate pleas, there was absolutely no urgency.
In any event we recently purchased this home so we have absolutely no connection with the previous owners service.
To come back after three weeks to tell me that my line is being held up because the previous owner didn’t cancel his is absolutely unacceptable.
I have been absolutely appalled with vodacoms service who I once held in high regard. The level of incompetence is disturbing and this is the service I am receiving as a potential customer so I can only imagine what lies ahead!