Vodacom fibre support, or the lack of it

My first call to Vodacom was on Saturday 28 January '23 to log a call for a broken fibre cable. No ref no was given. I followed up on 29 January and was sent a ref nr of SR***. The call was assigned to a technician. I followed up again on 30 January as no one had been to fix the cable from Vuma's side. The call centre agent said she will escalate it to her expert agent. Still no one contacted me, neither has a Vuma technician been to my unit. I did receive an email from Vuma to rate their service, but how can I comment if no one has been to see to my problem?? I've been following up daily since 31 January up to this morning, and with every call get pomised that the call has been escalated and that an expert agent will contact me - NO ONE has ever called me back, and neither has my cable been fixed! It has been an entire week now where I have been without fibre/internet etc - super frustrating as I work from home and am reliant on an internet connection to do my work. This is completely unacceptable!