MW
Mark W
1 reviews | Active since Apr 2010
11 Oct 2019, 16:32
Vodacom Fibre Support Is Useless
My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. Multiple calls logged, phone the “support centre” every hour for an update. Answer is always the same, “we will send an email, we cant assist” No ownership and no feedback, please wait. Anyone know who else to contact for escalation?
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Replies (2)
Vodacom's replyOfficial
12 Oct 2019, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2019, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Mark W's updateReviewer Update
26 Oct 2019, 16:34Hi
The call being closed by technical staff that are driven to just close calls to achieve SLA targets and resolving a problem are two very different matters and chosen customer service frameworks all together.
The specific call has been closed yes, without my consent. I have logged another 2 tickets for the same pathetic service stability and link speeds so slow the service is close to unusable.
SR*** & SR***
The call being closed by technical staff that are driven to just close calls to achieve SLA targets and resolving a problem are two very different matters and chosen customer service frameworks all together.
The specific call has been closed yes, without my consent. I have logged another 2 tickets for the same pathetic service stability and link speeds so slow the service is close to unusable.
SR*** & SR***
MW
Mark W's update26 Oct 2019, 16:34
Reviewer Update
Hi
The call being closed by technical staff that are driven to just close calls to achieve SLA targets and resolving a problem are two very different matters and chosen customer service frameworks all together.
The specific call has been closed yes, without my consent. I have logged another 2 tickets for the same pathetic service stability and link speeds so slow the service is close to unusable.
SR*** & SR***
The call being closed by technical staff that are driven to just close calls to achieve SLA targets and resolving a problem are two very different matters and chosen customer service frameworks all together.
The specific call has been closed yes, without my consent. I have logged another 2 tickets for the same pathetic service stability and link speeds so slow the service is close to unusable.
SR*** & SR***