Vodacom Fibre Support is the worst

Vodacom has the worst customer service I have ever experienced. When it comes to signing you up so they can take your money all the support is there and everything is done in an instant.

On the 27th November 2020 I had called in to upgrade my 20mb line to a 100mb line. All paperwork was in order and very quickly I was told that the new line will be up in a few days. On the 1st of December I received the notifications that everything should be ready and that I should enjoy my new speed. For the month of December I spent the first 2 weeks trying to get my line upgraded from 20mb to 100mb. Everyone said things were fine and that they couldn't see a problem. My new 100mb line was only showing 25mb, so much for 100mb. Eventually a technician reboot my router remotely only causing my internet to shutdown completely. This took another 4/5 days to fix.

Eventually on the 15th of December after speaking to almost a dozen IT support and involving 4 managers and about 12hours of my personal time on the phone my line speed was finally up.

Then just as I thought everything was well, on Christmas day I found that my line speed has dropped to 1mb. Its now the 29th December and I am yet to hear from the IT support. With this new lifestyle that we have to adapt to due to COVID, being indoors is the new norm so being connected to the internet really helps make things easier.

Vodacom has failed me once again, from when I upgraded from 10mb to 20mb, from when I moved house, and a few times in-between. I'm sorry but this is the last straw! I will be moving my ISP to someone more capable