NV
Nelia V
1 reviews | Active since Jan 2021
25 Jan 2021, 14:21
Vodacom Fibre - Support is non-existent.
Our fibre connection became unavailable 5 days ago. I submitted a service request that same morning at 8:40 and now, 5 days later, I still have not received any assistance. I have phoned the support line 8 times and every time someone tells me the same thing - someone will phone me, a technician will be in contact shortly... because you have a Nokia router, it has been forwarded to them. Yet my contract is with Vodacom, not Nokia. etc. etc. This has been the worst service possible and I would not recommend them as a Fibre service provider. In this case, bigger is definitely not always better.
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Vodacom's replyOfficial
25 Jan 2021, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2021, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NV
Nelia V's updateReviewer Update
28 Jan 2021, 11:25Dear Vodacom, I am now changing my rating of your fibre support from 'non-existent' to 'beyond pathetic' and if there were a minus star rating, I would give it to you. I still have not received any help in getting my fibre connection back online, despite being promised that a technician will come out yesterday. I have now phoned the support line in excess of 12 times and still NO REAL HELP. To call yourselves a 'service provider' is false adverti*****t since you obviously have no idea what 'service' is.
NV
Nelia V's update28 Jan 2021, 11:25
Reviewer Update
Dear Vodacom, I am now changing my rating of your fibre support from 'non-existent' to 'beyond pathetic' and if there were a minus star rating, I would give it to you. I still have not received any help in getting my fibre connection back online, despite being promised that a technician will come out yesterday. I have now phoned the support line in excess of 12 times and still NO REAL HELP. To call yourselves a 'service provider' is false adverti*****t since you obviously have no idea what 'service' is.