Vodacom Fibre support is absolutely useless

I'm on the 4th day with no internet connection. No one from vodacom seemingly knows why/what the problem is. No one higher than a call centre agent is calling me back although numerous requests have been put in for a Thabiet and/or a Leticia to call me back FOUR TIMES. They call centre agents are also rude, particularly one called Stacey and I must say, this is the worst customer service I've encountered in 8 years since I've been a vodacom customer. No one there seems to have any idea what they are doing and my issue is still not sorted. For a paid for service, that's paid in advance nogal, this is unacceptable. STAY AWAY from Vodacom Fibre, I thoroughly regret leaving my previous ISP