Vodacom Fibre support is a joke, Inferior service

Vodacom Fibre support is by far the worst you could find in south Africa, they have some sort of perverted relationship with their outsourced service provider to fix Fibre faults.

I reported Fibre issue morning of Tuesday, I had to call in several times to find out on progress, only on Thursday I get a call and told sorry we don't work on public holiday which was Friday but they can come through on Saturday at 11am, no email or sms of technician details, who to contact, no follow up from technician if they coming through.

Now Saturday and no one has shown up, no call to inform me. I have to call the call center and be told they will have to get management to contact them because the technician cannot be contacted directly, this is some sort of idiotic Backward agreement they sold their clients into. I have to sacrifice my Saturday waiting for technicians that fail to show up or have decency and professionalism to contact me and let me know either you not showing up or are running late.

Days of monopoly on Fibre is over, unfortunately vodacom did not get the memo.

I now will be looking at alternatives, because vodacom is a hindrance to progress, imagine your business must come to a grinding halt because your Fibre is down for a week and you have to pay R1000 a month for this privelidge.

Don't expect them to show up or have a call back from call center today, cannot expect much from Inferior service providers