Vodacom fibre support hell experience during a pandemic

I have had the most horrible experience with vodacom fiber in these tough times during the pandemic when every one is working from home I have logged a fiber relocation and this is my third month paying for a service I have not used whats worse it is a month to month contract and the one .onto I did not pay because it made no sense having to pay for a fiber connection I do not have it reflected on my credit report quicker than it has taken them to actually assist with my fiber relocation...the support center is really not helpful I have spend countless hours on the line with agents and they all give me the same feed back...this has been escalated and we will get back to you but to no ones surprise but my naive self I got no feed back...I called trying to cancel the service and guess what the answer was the same...we will escalate...I have been billed for three months for a service I have not received...the Fibre its self I had no issues but the support is complete nonsense...I have to buy data everyday just to attend meetings and be able to work from home also in this day and age we use internet as a way to unwind and relax with the family...I would advice no one to get vodacom fibre after my experience if you do not want to end up with a Fibre router that is more for display purposes than anything else.