Vodacom Fibre support failure

I logged a router replacement request on Wednesday 2 September and have an SR number to prove it

Since then nothing has happenec and I have many call records and tweets to prove it.

Today the whole saga was conveniently redifined as a new service request with no sight of the qoute I was promised 4 hours ago and which now needs to be signed before anything can happen.

This at a time when people are working from home, utterly dependent on fibre and wifi connectivity.

It stinks