GG
Greg G

1 reviews | Active since Apr 2018

30 Apr 2018, 22:06

Vodacom Fibre Support Cenre does not like doing support

I called the Contact Centre for the Vodacom Fibre at 9:50. They first took my call and never spoke to me. When I re-dialed them again, they ****ed the call twice. At 22:00 the message the Contact Center was not available. I assume they close at 22:00.

They go from BAD to WORSE.

0
Replies (2)
Vodacom
Vodacom's reply01 May 2018, 06:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 10:04
Official

Dear Greg

Kindly be advised our record reflects that our Fibre team have been in touch with you and provided feedback.

Have a pleasant day further!

Regards,

RJ