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Nick B
1 reviews | Active since Mar 2021
07 Mar 2021, 16:03
Vodacom Fibre Support
I reported my fibre to home service down on 25 February. Despite at least 10 calls to Vodacom, 11 (ELEVEN) days later I still have no fibre connection. Vodacom gave me MetroFibre’s reference number so I called them. MetroFibre said Vodacom sent MetroFibre a cancellation request. Vodacom say they never did. Where to from here?
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Replies (4)
Vodacom's replyOfficial
07 Mar 2021, 16:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2021, 16:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nick B's updateReviewer Update
11 Mar 2021, 07:00I had a call on Tuesday 9 March from a chap at Vodacom promising he would look into this matter. Since then there’s been silence. It’s now day 14 and my fibre service is STILL down. Pathetic.
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Nick B's update11 Mar 2021, 07:00
Reviewer Update
I had a call on Tuesday 9 March from a chap at Vodacom promising he would look into this matter. Since then there’s been silence. It’s now day 14 and my fibre service is STILL down. Pathetic.
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Nick B's updateReviewer Update
14 Mar 2021, 09:4213 March 15:39
12 March 17:08
12 March 17:06
12 March 17:02
12 March 16:44
07 March 08:51
07 March 08:45
07 March 08:33
06 March 09:17
06 March 09:13
06 March 09:02
04 March 19:34
03 March 17:41
And that’s where my call history ends, but there were other calls made. These are just some of the times I called Vodacom to get an update on my fibre service.
It is now 14 March. STILL no fibre service. 17 days later.
They insist that MetroFibre cut off my service without their authority. They insist that they sent an email on Thursday 11 March (14 DAYS LATER) to MetroFibre instructing them to reconnect me. They insist I was sent the same email ... I’ve received nothing.
Vodacom are beyond pathetic
12 March 17:08
12 March 17:06
12 March 17:02
12 March 16:44
07 March 08:51
07 March 08:45
07 March 08:33
06 March 09:17
06 March 09:13
06 March 09:02
04 March 19:34
03 March 17:41
And that’s where my call history ends, but there were other calls made. These are just some of the times I called Vodacom to get an update on my fibre service.
It is now 14 March. STILL no fibre service. 17 days later.
They insist that MetroFibre cut off my service without their authority. They insist that they sent an email on Thursday 11 March (14 DAYS LATER) to MetroFibre instructing them to reconnect me. They insist I was sent the same email ... I’ve received nothing.
Vodacom are beyond pathetic
NB
Nick B's update14 Mar 2021, 09:42
Reviewer Update
13 March 15:39
12 March 17:08
12 March 17:06
12 March 17:02
12 March 16:44
07 March 08:51
07 March 08:45
07 March 08:33
06 March 09:17
06 March 09:13
06 March 09:02
04 March 19:34
03 March 17:41
And that’s where my call history ends, but there were other calls made. These are just some of the times I called Vodacom to get an update on my fibre service.
It is now 14 March. STILL no fibre service. 17 days later.
They insist that MetroFibre cut off my service without their authority. They insist that they sent an email on Thursday 11 March (14 DAYS LATER) to MetroFibre instructing them to reconnect me. They insist I was sent the same email ... I’ve received nothing.
Vodacom are beyond pathetic
12 March 17:08
12 March 17:06
12 March 17:02
12 March 16:44
07 March 08:51
07 March 08:45
07 March 08:33
06 March 09:17
06 March 09:13
06 March 09:02
04 March 19:34
03 March 17:41
And that’s where my call history ends, but there were other calls made. These are just some of the times I called Vodacom to get an update on my fibre service.
It is now 14 March. STILL no fibre service. 17 days later.
They insist that MetroFibre cut off my service without their authority. They insist that they sent an email on Thursday 11 March (14 DAYS LATER) to MetroFibre instructing them to reconnect me. They insist I was sent the same email ... I’ve received nothing.
Vodacom are beyond pathetic
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Nick B's updateReviewer Update
16 Mar 2021, 07:56FINALLY!!! Found a Vodacom support agent who knows what the hell they’re doing. More importantly, who knows the right people to get stuff done. Thank you to Siyabonga Mbelengwa at Vodacom. Wish you were the first agent I spoke to 17 days ago.
NB
Nick B's update16 Mar 2021, 07:56
Reviewer Update
FINALLY!!! Found a Vodacom support agent who knows what the hell they’re doing. More importantly, who knows the right people to get stuff done. Thank you to Siyabonga Mbelengwa at Vodacom. Wish you were the first agent I spoke to 17 days ago.