Vodacom Fibre Support

A ********** customer experience I am enduring. An outdoor relocation that the technician cannot be resolved the system issues for the request (order) to be dispatched. Is this some incompetence and Vodacom's mission to frustrate existing customers while milking us to the bone, for a service not rendered?

The emotional trauma of being sent from pillar to post and being told the same thing daybin day out, in addition to the financial inconvenience I have been subjected to is beyond apprehension.

1. Customer Retention Strategy is non existence. 2. Call Centre agents are not equipped sufficiently to resolve customer issues. 3. Ineffective system. 4. No sense of urgency as long as they get their money at the end of the month. 5. So much red tape to prolong the process while frustrating customers.