Vodacom Fibre support

Vodacom has the worst support for fibre.The consultants never return calls and some are unprofessional in handling queries. My Vodacom router was down for 3 days and Vodacom together with Metro Fibre refuses any assistance, although providing me with a reference number. I have called bothering companies ,who keep on shifting the responsibilities to the other.

I don't recommend Vodacom Fibre to anyone.