Vodacom Fibre Support

Morning

I am so disappointed in Vodacom Fibre support. Line went down on Monday, Its now Friday and fibre is still down. Have spoken to them everyday just to get a different story.

Finally got assigned to a Technician yesterday (Thursday), Was out the whole day but when i got back at 3pm the afternoon, called Vodacom again just to find out that the technician left at 2pm already and now i have to wait till Friday (today) to be helped.

Phoned in again this morning. Still no luck now they need another number again.

All this time of waiting for Vodacom, not once have I received an email or call about update on the status of the problem. I have had to call in everyday with no success of having the problem resolved.

I work from home and i have lost 4 days of work that I have not been able to do. Lucky I have an lte router with sim that i could load at least some data to do some miner work like emails. (now i have accord extra cost). Still note able to setup a new laptop for client and move all data and download email for client. (client mailbox is 40GB) never mind all the other stuff that needs to be done. On top of all this I ported my Telkom land line to Vodacom. So now I also have not been able to receive any work call's or make call's.

For a big company like Vodacom you would think that they would have better support than other service providers (not going to mention names), I have been in the IT industry for over 20 years so i know what support is all about and this is just not acceptable.

All they have to do is reconfigure the Vodacom router. Router has reset back to factory defaults.

Very unhappy Vodacom subscriber

Ettienne