JS
Johann S
1 reviews | Active since Feb 2022
05 Jan 2026, 11:31
Vodacom Fibre Support
Vodacom Fibre support is non-existent. After 5 days, speaking to 9 agents, escalations, and more, nothing has been resolved! My services were prematurely disconnected, and I have no internet. No technician has been assigned to my case since 1 January 26. Only today, the 5th, was a technician finally assigned, with a promise to provide a status update by 10am. It is now 11:27. I've spent nearly 3 hours in total calls, but it feels like you don't exist; you're nothing, and I'll get to you when I get to you. In the meantime, I have to work,nd the SLA means jack!
Helpful (0)
Replies (4)0
Replies (4)JS
Johann S's updateReviewer Update
05 Jan 2026, 11:41Perhaps I should start adding the names and team leaders/ Supervisors that I spoke to 🤔
JS
Johann S's update05 Jan 2026, 11:41
Reviewer Update
Perhaps I should start adding the names and team leaders/ Supervisors that I spoke to 🤔
Vodacom's replyOfficial
05 Jan 2026, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jan 2026, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
Johann S's updateReviewer Update
05 Jan 2026, 13:39Thank you for the reply but that's all I have been hearing for the last few days, and for someone to call me to give to say the matter is escalated, is not progress, is also not customer “care/ support” it is just a tick in a box and another email or escalation into the Vodacom abyss. Getting re-connected and having internet is progress and providing plain and simple support within your SLA period, which Vodacom clearly did not achieve - no consequence?
JS
Johann S's update05 Jan 2026, 13:39
Reviewer Update
Thank you for the reply but that's all I have been hearing for the last few days, and for someone to call me to give to say the matter is escalated, is not progress, is also not customer “care/ support” it is just a tick in a box and another email or escalation into the Vodacom abyss. Getting re-connected and having internet is progress and providing plain and simple support within your SLA period, which Vodacom clearly did not achieve - no consequence?
JS
Johann S's updateReviewer Update
05 Jan 2026, 16:33I can now report back that after my last call to agent Nr 10 @ 15:35pm and 30min on the call, my services have been restored!!!
JS
Johann S's update05 Jan 2026, 16:33
Reviewer Update
I can now report back that after my last call to agent Nr 10 @ 15:35pm and 30min on the call, my services have been restored!!!