JM
Johanna M
1 reviews | Active since Jan 2020
27 Aug 2024, 19:46
VODACOM FIBRE SUCKS THEY DONT CARE
I am disgusted by the service I am getting from Vodacom. The speed is too low, I was on 50mbps and upgraded my speed to 100mbps still no imprbovement of my speed. I am on the verge of loosing my Job, I work from home I need internet its been 3 weeks of calling no results. Why am I paying for the speed that I am not receiving Ref No SR*** SR*** I cant cancel my contract cause I don't have money to pay for the remainder of the contract. IF YOU CANT PROVIDE THE SERVICE RELEASE ME FROM THE CONTRACT
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Replies (1)Vodacom's replyOfficial
28 Aug 2024, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Aug 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
