Vodacom Fibre Sucks, Pathetic customer Service.

It's 30 April almost 4pm, I am still to receive a call from your consuntant or have my Fibre restored.

Sending Generic replies with nothing of substance in terms of providing actual customer support does not cut it any more.

Service remains pathetic and non existent. My business must stop operating because you and your staff are to busy on holiday for long weekend to actually provider service.

If it takes you 6 days and you cannot detemine nature of a fault, what is the point of you being a service provider of Fibre, it seems you either have equipment that is antiquated or you do not have competent skill technicians or is it because you outsource everything to 3rd parties and frankly pass the buck on to others,

Being a major communication organization you like many other giants tend to fall hard when customers are given better choices with superior customer experience and service from new players in the market, unfortunstely customers only loyalty is to superior customer experience, which Vodacom has miserably failed at.

I expect to be compensated for not just poor service and massive inconvenience , but failure to provide services for which I pay in full every month as well as additional cost to my entire family that now has to purchase pre-paid data at exorbitant unnecessary cost over and above what I pay for Fibre.

I think it might be worth while to ask my son to create a youtube special or customer complaint channel on Vodacom customer experience, hes remarkable at these things. I think South Africans would get a kick out of it.

I do jot pay for excuses or care for it.

Day 7 May 2nd 2023 without Fibre, no feedback, no calls from supposed escalation to manager.

I spoke to Fibre consultant and only notes on system state matter handed to Nokia, who apparently is the 3rd party which Vodacom has outsourced all it's Fibre support.

On system it says Nokia called me and emailed me, so I check my email including spam and check my call logs, surprise surprise no call or email.

Apparently vodacom the left hand and Nokia the right hand are not allowed to speak or call each other except for messaging service, ask vodacom operator to call Nokia apparently that is not allowed.

So vodacom dumps all complaints on Nokia, who in my option are the true owners of vodacom and they sit on their backside and ignores the customer and vodacom washes their hands with customer complaints.

What a **** they run, and customers actually believe dealing directly with vodacom will get you best service, what a **** web they weave.

Anyway I ask for a manger, I am told manager Mr Suka is busy with another escalation, it's 9 29am and when asked when I could expect his calm back, it's going to be around 4pm, so when he finds the time he's going to contact Nokia just to find out what is the problem with my Fibre, not going to ask why it's not fixed,

And now consultant messsges Nokia, not calls them, to get them to respond to me on why my Fibre is down for 7 days.

Unbelievable how we as South Africans get taken for a ride by company's like Vodacom, as indicate before I believe this entire pathetic failed customer service **** need to be exposed.

2nd May 2023 5:55pm and Mr Suka manager from vidscom Fibre call center failed to contact me as promises between 3 and 4pm, no surprise here. Also NOKIA the outsourced provider tasked to fix issue has failed to contact me for past 7 days, I guess they too busy with other things.

After reading reviews on Facebook and Mybroadband reviews on deterioration of Vodacom to provide any form of customer service, they actually rank below Rain, last in a long list of ISP. I officially lost all hope in receiving any competent service.

Zoom fibre seems much more appealing, also other ISP provided charge far less than Vodacom for some Vodacom pathetic service,

Fibre was fixed Wed 4th May, 8day later, and it was confirmed that my entire road Fibre was down for all homes with vodacom, yet you did not communicate this to me and it took 8 days of repetitive calling and messaging and you could not tell me anything.
This unfortunately is just bad service, in such a competative environment with many option available to me as a customer why should I stay with vodacom, when the next time this happens I could expect the same frustration and inconvenience.

Please arrange refund/compensation for following days Fibre stopped 26 may at 7pm and restored 4th may at 4pm

Please.email me confirmation and amount deducted for non service days.