MP
Mari P

1 reviews | Active since Jun 2018

15 Dec 2020, 11:20

VODACOM FIBRE SUCKS JUST AS THEIR CONTACT CENTRE STAFF

Where does one start? Vodacom fibre is the most pathetic service provider i have come across in my entire life!!!!! It was constantly off, had to phone daily to reconnect (still waiting for the technicians they are sending out ?????). AND NOW We struggle to cancel it??? Telling us we need to pay router fees and installation fees?? installation fees for what? You didnt install it. Router fees were said to be paid for if we stay longer than 3 months. YOU GUYS SUCK AND ARE THE WORST SERVICE PROVIDER EVER!!!!!

Not even to mention the poor *********** people working in the contact center. Could right a story book on their bad client service and attitudes.

GOING VIRAL WITH THIS!

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2020, 13:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MP
Mari P's update19 Dec 2020, 11:27
Reviewer Update
Great service vodacom! NO ONE HAS CONTACTED ME! PATHETIC SERVICE but not surprised