TL
Tertius L
1 reviews | Active since Jan 2021
07 Jul 2021, 10:34
Vodacom Fibre sucks
We had fibre installed in our area of Herm**** recently. Before we went online, the Vodacom sales staff were scouting the area for sales. They hooked me up with a modem and a contract. A few days after we went online, an appointment was made to do the instalation by the installer (which I understand is not Vodacom). I contacted Vodacom, ***, that they can find out from the installer what is going on. After each call I made to ***, the Vodacom employee said they would follow up and get back to me in 24hrs. After five phone calls, not one person gave me any feedback.
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Replies (2)
Vodacom's replyOfficial
07 Jul 2021, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TL
Tertius L's updateReviewer Update
09 Jul 2021, 10:42In 48 hours, no one has contacted me.
TL
Tertius L's update09 Jul 2021, 10:42
Reviewer Update
In 48 hours, no one has contacted me.