Vodacom Fibre sucks

Vodacom has the worst customer service!

Our internet (fiber) went down Friday morning. I logged a call Friday morning. I was told the sla is 24-48hours. But someone would get back to me as soon as a technician is assigned

Saturday afternoon I followed up. Was told that a technician was assigned and I should give them until the 48 hours runs out before following up again.

Sunday afternoon I follow up and get told that once it's assigned to a technician the sla doesn't apply and I have to wait for the technician to get back to me

I escalate to a manager. Monday afternoon at 4:35pm I get a call that I can expect the technician Tuesday at 8am. 9am I call to find out where they are. I get told they're stuck at a different client in herm****. 2 hours away from me. They don't know when they're coming to me

I work and study from home and cannot afford to be without internet. I am therefore PAYING for data out of pocket and then I'm still expected to pay my full Fibre bill at the end of the month. Prices are increasing in March.

How is this fair?

Where's the customer service?

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