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Gafsa D

1 reviews | Active since Jun 2024

12 Jun 2024, 12:11

Vodacom Fibre Sucks

I have had endless issues with fibre from Vodacom. This is a new contract that started in March this year. Since inception I have had issues. The latest saga started on 6 June, I am still without fibre, more than a week later. I have contacted the customer care line practially everyday. The matter gets "escalated", but no one gets back to me. It is super frustrating, they also dont have information about the supervisor. And no where for the customer to escalate the matter. I am so close to just cancelling this vodacom fibre contract.

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Replies (4)
Vodacom
Vodacom's reply12 Jun 2024, 12:15
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

 
GD
Gafsa D's update12 Jun 2024, 12:54
Reviewer Update
Thank you for your response. But I am not holdg my breathe, as this was promised, as late as this morning.
Vodacom
Vodacom's reply12 Jun 2024, 14:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
GD
Gafsa D's update13 Jun 2024, 09:32
Reviewer Update
So true to form Vodacom, has not had the decency to contact me personally, as promised. They closed the ticket, and refered it on, without contacting me at all. And no contact person for further follow up? I am so close to cancelling this contract.

Dear Gafsa Davids,
Please note that your query has been handed over to FTTH Installation for resolution.
SR Reference Number: SR***
Service Request Status: Closed
Regards.
Vodacom Fibre