Vodacom Fibre Sucks

My router rebooted after loadshedding last Tuesday (8 March 2022) but could n’t connect to internet – I have surge protector, I tried to switch it off for a while and rebooted it as they always recommend but no solution. The router does reboot but it can’t connect to internet – this is normally shown by lights on the router, in my case, it only depicted power, 2.4g and 5g lights. I was reluctant to call Vodacom Fibre Help Desk given the ongoing (recurring) loadshedding. On Wednesday morning (9 March 2022), I called them to explain my issue, they logged the call and gave me SR 220309 – 727600 promising someone technical will be in touch with me. It is over 8 days, no one has ever bothered to call me, instead I am the one who calls them everyday but no one is taking responsibility for lack of resolution, instead, I am told Nokia as the product owner should call me thereby implying the issue is with the router. The problem is when will Nokia ever call at all while I have downtime. I have offered to use my spare router (Huawei B525) to connect as a resolution but they are n’t willing to take that offer, the fact is the prolonged downtime is affecting the family as a whole, I work from home and this is now a crisis, the children too are in no man’s land. Please help!