Vodacom fibre sucks

Vodacom Fibre and the support team are totaly useless. Extremely poor service. I have been down for more than 2 weeks and the only answer i get is that the support team and technitians are waiting for feedback from Ayanda. Spoke to Wanele, the team leader and he is waiting for Ayanda. Spoke to the technitian whom was 4 days late and he is waiting for Ayanda. Its been 16 days now and we are all waiting for Ayanda.