Vodacom Fibre sucks

So I signed up for Vodacom fibre @Vodacom Westwood on 13/10/2019, & promised installation within 2 weeks, & promised a lte router with 100gb free as a interim solution. In Deecember I rec. my lte router & 100gb but no fibre & in Jan/Feb 2020 we rec. bill for R599 re 100gb lte. At this point, since it was nearly 6 months with no fibre in sight, we decided to cancel the fibre app. However we wished to complete use of the 100gb lte data for which we were billed & paid for. However the lte service was cutoff & cancelled & On 26/03/2020 we called & requested reinstating the lte data that were had paid for. Nothing happened & we therefore called today & find no record of the request for reinstatement of the lte data. The sales consultant at Westwood Mall was most helpful & followed up re. installation of the fibre until end December 2019 after which she has gone AWOL.