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Marius E

1 reviews | Active since Feb 2021

08 Feb 2021, 11:43

VODACOM FIBRE SUCKS

When Vodacom shares their results at the end of every financial year there are many smiles.... The customers however cannot smile!! The customers get such poor service from them and still because they are allowed to have a license to operate they do just whatever they want!!

My fibre went down on Saturday. I contacted Vodacom fibre and was told that many users in my area were in the same boat and that they had a technician on site and that things would be sorted out by between 1pm and 2pm. He even took my cell number as I was to get sms updates on the situation at regular intervals. The consultant was very good on the phone, explained everything to me in detail and I commented that it was the best call I ever had with Vodacom! The problem was - he ****!!!!!

I phoned again at around 4:30pm just to be told that I had a problem with my equipment and that a technician would be informed who would probably only be around on Monday.

This morning my wife had already phoned twice to find out when the technician will arrive and was informed that Vodacom fibre could only contact technicians via email!!!! CAN YOU BELIEVE THIS!!! THIS IS ON OF THE BIGGEST TELECOMMUNICATION COMPANIES IN SOUTH AFRICA AND THEY CANNOT CONTACT THEIR TGECHNICIANS BY PHONE!!!

0
Replies (17)
Vodacom
Vodacom's reply08 Feb 2021, 12:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ME
Marius E's update08 Feb 2021, 12:20
Reviewer Update
Thank you! I guess you need to email your consultant first because you cannot contact him by phone!!! and yes, I am sarcastic!!!!
ME
Marius E's update08 Feb 2021, 13:49
Reviewer Update
And still nothing!!! No consultant yet! I guess the emails are slow today! Vodacom - you are one big circus, but please enjoy your huge profits!!!!!
ME
Marius E's update08 Feb 2021, 14:32
Reviewer Update
Will I be refunded for the time that I am without my Vodacom Fibre. Please see on my account if I have ever held back on payment like you are currently holding back on service!!!!
ME
Marius E's update08 Feb 2021, 19:46
Reviewer Update
No Fibre since Saturday morning at 4AM! No feedback! Thank you Vodacom - real great service! I so wish I could move to MTN, but you force me to use your Fibre as you installed the infrastructure in the estate that I rent in.
ME
Marius E's update09 Feb 2021, 08:40
Reviewer Update
Let me share some of my frustration from yesterday:

Phoned 08;57 - spoke to Cindy - said that they would email the technician
Phoned 11:07 - spoke to Mpfundoso - said that they would email the technician
Phoned 13:35 - spoke to Nandi: promised to call back - Never did
Phoned 14:59 - spoke to Clint: promised to phone back - Never did
Phoned 16:01 - spoke to Joanna - was informed that she would try and find somebody else for me to speak to. Could not transfer me. Promised that she send an email to the management team. Could not promise that they would get back to me.

Vodacom - "Power to you" - Yes this is their new slogan. it should be "Useless to you"!!!
ME
Marius E's update09 Feb 2021, 08:52
Reviewer Update
Some more sterling Vodacom service:

I cannot register to manage my fibre on the Vodacom app because the address of the fibre service is that of a house that I sold in 2018 and had Vodacom move my fibre installation to my new address.
ME
Marius E's update09 Feb 2021, 09:37
Reviewer Update
Phoned *** at 09;26 again!!!!!! Was informed that they will escalate the query!!! Yet again!!!!
ME
Marius E's update09 Feb 2021, 10:41
Reviewer Update
Still absolutely no attempt by Vodacom to make contact with me at all!!!!!!!
ME
Marius E's update09 Feb 2021, 13:30
Reviewer Update
And I am still waiting! Had some feedback from Facebook to say that they have escalated the query!!!! Well done Vodacom - your new word for this day is "escalate"!!! Whenever you don't know what to say and you are to useless to be of any help to a customer just tell them that you will "escalate" the query!!!! "Power to you"
ME
Marius E's update09 Feb 2021, 16:53
Reviewer Update
Now 84 hours without any Fibre connection. Have had feedback from a Deon from Vodacom who was very apologetic, had feedback form Vodacom on Facebook that they are looking into my problem and that the team is on it, but I have not had a technician make contact with me at all!!!
ME
Marius E's update09 Feb 2021, 20:18
Reviewer Update
Will the managing director, other directors, management and staff be happy if they received the same treatment that I am receiving? I would so like to meet the MD of Vodacom!!! I'd like to tell him to his face what I think of him!!!!! But you know what, he hides behind his desk in his office spending his bonus online since he has Internet access.
ME
Marius E's update10 Feb 2021, 08:54
Reviewer Update
And the saga continues - Now been without access to my fibre for more than 100 hours!!!! Thank you Vodacom you are really great to deal with!!!!
ME
Marius E's update10 Feb 2021, 09:12
Reviewer Update
I want to cancel my Fibre as I have found a supplier willing to help me!!! Please tell me how.

ME
Marius E's update10 Feb 2021, 12:22
Reviewer Update
104 hours and counting........
ME
Marius E's update10 Feb 2021, 12:25
Reviewer Update
An this is the message I get on the Vodacom Facebook page: "Hi Marius. Our team has the matter in hand and will advise accordingly." The last call I had from Vodacom was yesterday 22 hours ago!!!!!!!!!!
ME
Marius E's update10 Feb 2021, 18:44
Reviewer Update
I have now been without fibre access for 112 hours and nobody from Vodacom has contacted me but Deon who phoned me yesterday. Facebook Messenger commentary remains the same "cut and paste job".