Vodacom fibre sucks

Item: Vodacom
Rating: 1
Author: Shluda D

So I got fibre installed about 2 and a half months ago. I was told I'll get 3 months free and guess what when the bill came I was billed for the "free 3 months". Spoke to them on the 9th of July, it's now the 11 of August. I haven't heard anything from them. They took money at the end of the month. I've had to call them countless times. When you call them you can hear kids and tv in the background.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Aug 2020, 08:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Aug 2020, 08:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Shluda D's updateReviewer Update

11 Aug 2020, 08:47

This is what you always say. I'm not holding my breath.

Shluda D's update11 Aug 2020, 08:47

Reviewer Update

This is what you always say. I'm not holding my breath.

Shluda D's updateReviewer Update

13 Aug 2020, 17:55

So I'm still waiting for vodacom fibre to call me back. Vodacom takes people for granted, I dont know how they're still in business. They're just taking money from us.

Shluda D's update13 Aug 2020, 17:55

Reviewer Update

So I'm still waiting for vodacom fibre to call me back. Vodacom takes people for granted, I dont know how they're still in business. They're just taking money from us.