Vodacom fibre sucks

I have a fibre with Vodacom and I experienced connectivity issues and I call them on the 24 th of Feb to sort out the issues I have been put from pillar to post, everyday I keep on calling them even 3 times and they say the issue is with TT connect, I made means to phone TT connect myself and told that my fibre has been cancelled on the 24 of Jan by the guy named Simphiwe Mhlaba and that a new order has been logged with TT connect, the reference number that have been provided by Vodacom is an old ticket. That time they deducted my monthly fee but am not getting any help from them.