Vodacom fibre sucks!!!!

Vodacom fibre consultants are nothing but pathetic *****. My fibre has been down since Saturday 22/01/2022. I called in on Saturday and the consultant advised me that there is maintenance taking place in my area that’s why we are down. Why did we not get communication about this maintenance so that we can prepare accordingly???. I did not even get a ref.no for my call. I called again on 23/01/2022 and another consultant advised me that cables have been ****** in my area and that they are busy resolving. Again I did not receive a ref.no because they knew they are lying to me just so they can not help me.I called again on 24/01/2022 and I spoke to Charl with ref.no SR*** and he advised me that everything was showing active on his side and that it’s probably my ONT box that’s the issue. I asked him then why was I not told this in the first place so that at least by now I would’ve had a technician called out to check on it, instead I was told about maintenance and theft of cables. Charl told me he was not aware of any of the above issues in my area and that Vodacom consultants could not have known about theft of cables. He also told me that there were no calls logged for the previous times I called in! Anyway Charl logged a call for me on 24/01/2022 and advised me that he would mark it as critical since I’ve been down since Saturday. To my understanding, marking something as critical means to be treated with urgency. Only for me to call again today 25/01/2022 and be advised that no one has been assigned to me logged request that was supposedly marked as critical. I wanted to speak to a team leader/ manager but I get told they’ve left for the day or they can’t transfer me because the system doesn’t allow. Then *** is the purpose of someone in charge if they can never be available??? I’m so fed up. I’m cancelling my fibre contract and will not pay a cent for that cancellation fee before 12months is up because when we signed up for this, there was no mention of such endless issues with connectivity!! My lawyers will get involved in need me should you guys decide to fight me! I would never recommend Vodacom fibre to anyone! Vodacom service sucks big time!! I’ve never experienced such horrific service in my entire life!! Even getting up and running in the first place was a NIGHTMARE!!! Had I known, I would’ve stayed with my previous service provider!!