Vodacom Fibre Sucks

My fibre line has been down since Tuesday 13 July, I have spoken to a lot of agents who all escalate the call to the technical department, promises are constantly being made by the technician that I will be contacted but nothing until now, my wife works from home and not been able to do her work for 4 days now, this is shocking service that this cannot be sorted out, I am sure if I do not pay I will contacted within minutes. If this cannot be sorted I would have no choice but to cancel my contract and go to another service provider.