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Bonita
1 reviews | Active since Jun 2024
18 Jun 2024, 12:28
Vodacom Fibre Suck! No client service.
We have Vodacom Fibre line and our Service Provider is Web Africa. Before month end we upgraded from 20mbps to 100mbps. Web Africa is struggling with Vodacom to change the cap they have on our line so we can get 100mbps. Its already the 18th and nothing. This is really pathetic from Vodacom.
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Replies (2)
Vodacom's replyOfficial
18 Jun 2024, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2024, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bonita's updateReviewer Update
18 Jun 2024, 18:52We have contacted them every single day a few times a day. And they have contacted Vodacom and escalated and escalated. Regrettably nothing is happening on Vodacom's side. ALCLF94FF138 is the reference they use with communication with Vodacom.
Wish we would have gone with Openserve :-(. No wonder so many people are complaining about Vidacom.
Wish we would have gone with Openserve :-(. No wonder so many people are complaining about Vidacom.
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Bonita's update18 Jun 2024, 18:52
Reviewer Update
We have contacted them every single day a few times a day. And they have contacted Vodacom and escalated and escalated. Regrettably nothing is happening on Vodacom's side. ALCLF94FF138 is the reference they use with communication with Vodacom.
Wish we would have gone with Openserve :-(. No wonder so many people are complaining about Vidacom.
Wish we would have gone with Openserve :-(. No wonder so many people are complaining about Vidacom.