CV
Cornelius V

1 reviews | Active since Apr 2018

09 Aug 2024, 21:20

Vodacom Fibre suck

After having the worst two years of Fibre with Vodacom our contract finally ended end of July. On the second of July 2024 I phoned Vodacom Fibre to cancel. On 6 July 2024 I finally received confirmation of the cancellation.

I this week when Afrihost wanted to connect my Fibre they realize the line was not realize by Vodacom. I made contact with Vodacomon there social media page. I was promise this will be sorted. Vodacom it is more than 24 hours later and still my line is not realize.

This is more than a month after my cancellation request. I can not work as I do not have a Fibre line at home. Are Vodacom going to pay me the lost of income????

I need this line to be realize in the next 24 hours... You can just never get rid of Vodacoms Fibre issues Ref SO***

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2024, 18:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team