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Debby M

1 reviews | Active since Apr 2018

07 Jul 2020, 15:40

Vodacom fibre stinks.

Have reported fibre down since 1 July . Have previously reported twice that fibre drops intermittently. Callcentre tachnicians agrred that something is wrong with my modem. Yet. They did nothing. Sonce 1 July. No fibre at all . I work from home. They said they would escalate. Now 7 July. Still no service. Still no response. No new modem. No fibre!!!

Disgusting service. I have logged service request upon service request. I have made calls. Many No joy whatsoever!!!!

Disgusting from that company. Funny how you get thru to the sales department but the technical department they block you!!

You are disgusting vodacom. What a disappointment

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2020, 09:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team