JW
Janine W
1 reviews | Active since Mar 2019
12 Nov 2020, 15:01
Vodacom Fibre STILL not cancelled
I cancelled my Vodacom Fibre contract as at 31 August. After numerous calls (ironically used all my Vodacom airtime for the month) , emails and a Hellopeter message, I was helped by Xolelani Sono (who should've just done his job from the start). My case was escalated and Xolelani confirmed that my contract had been cancelled. It is now November and I am STILL receiving statements for this ****** account! I called and the consultant confirmed that my fibre contract was not cancelled. One consultant even threatened me to pay the account, otherwise it will impact my credit score. I am sick and tired of the incompetency of this firm - you are robbing me and others of time, money and energy! I have once again sent numerous emails and calls and once again NOTHING IS BEING DONE.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
13 Nov 2020, 06:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 06:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Janine W's updateReviewer Update
16 Nov 2020, 13:26Hi Vodacom,
What is due course? Still waiting.
What is due course? Still waiting.
JW
Janine W's update16 Nov 2020, 13:26
Reviewer Update
Hi Vodacom,
What is due course? Still waiting.
What is due course? Still waiting.
JW
Janine W's updateReviewer Update
17 Nov 2020, 10:55Still nothing. I have sent a follow-up email AGAIN. The only decent person trying to help is Alida Brown, but even her requests to the Fibre Team gets ignored... How is it possible to be THIS ***********?
JW
Janine W's update17 Nov 2020, 10:55
Reviewer Update
Still nothing. I have sent a follow-up email AGAIN. The only decent person trying to help is Alida Brown, but even her requests to the Fibre Team gets ignored... How is it possible to be THIS ***********?
JW
Janine W's updateReviewer Update
24 Nov 2020, 11:39The fibre team has not been in contact with me? The email team has escalated this issue 3 times or more to the fibre team and Xolelani Sono refuses to do his job. What can possibly be so difficult? I have previous e-mail confirmation from him that my fibre contract was cancelled as at the end of August so the issue lies on your side.
JW
Janine W's update24 Nov 2020, 11:39
Reviewer Update
The fibre team has not been in contact with me? The email team has escalated this issue 3 times or more to the fibre team and Xolelani Sono refuses to do his job. What can possibly be so difficult? I have previous e-mail confirmation from him that my fibre contract was cancelled as at the end of August so the issue lies on your side.
JW
Janine W's updateReviewer Update
25 Nov 2020, 16:39Still no update from the fibre team. It's been 2 weeks since my initial Hellopeter
JW
Janine W's update25 Nov 2020, 16:39
Reviewer Update
Still no update from the fibre team. It's been 2 weeks since my initial Hellopeter
JW
Janine W's updateReviewer Update
25 Nov 2020, 16:46image.png 40.05 KB
JW
Janine W's update25 Nov 2020, 16:46
Reviewer Update
image.png 40.05 KB
JW
Janine W's updateReviewer Update
27 Nov 2020, 08:12I received a call on Wednesday. Person escalated the issue to the fibre department. They STILL haven't contacted me. Sort this out! It has been 3 months since my contract was cancelled and I keep receiving statements. ridiculous.
JW
Janine W's update27 Nov 2020, 08:12
Reviewer Update
I received a call on Wednesday. Person escalated the issue to the fibre department. They STILL haven't contacted me. Sort this out! It has been 3 months since my contract was cancelled and I keep receiving statements. ridiculous.
JW
Janine W's updateReviewer Update
24 Dec 2020, 09:20Still not sortee out, Vodacom?!
JW
Janine W's update24 Dec 2020, 09:20
Reviewer Update
Still not sortee out, Vodacom?!