SS
Sandy S
1 reviews | Active since Jan 2015
14 Jan 2025, 08:33
VODACOM FIBRE STILL DOWN
We are now going into 10 days of no Vodacom Fibre, despite getting a call last week Friday that promised the matter would be escalated.
It's just more of the same - empty promises from call centre agents who do not seem to be empowered and / or willing to against promised service levels of 24-48 hours for a resolution.
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Vodacom's replyOfficial
14 Jan 2025, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2025, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team