SB
Stefan B

1 reviews | Active since Jun 2012

02 Mar 2021, 15:32

Vodacom fibre, *****ing my money

I took out a vodacom fibre package about 2 years back, i moved in January to a new address and asked them to move my wifi to new address. I was told that i had to wait 30 days for them to log a service agent to it, i accepted it and waited for 30 calender days. On the 28 of February i was informed that they will move my fibre on the 18 March, but i have to pay in full for February and March. How can i pay for a service that i didn't receive. I am going to remove all Vodacom routers, cellphone contracts from my house. I am done with vodacom. This is theft

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2021, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team