SB
Stefan B
1 reviews | Active since Jun 2012
02 Mar 2021, 15:32
Vodacom fibre, *****ing my money
I took out a vodacom fibre package about 2 years back, i moved in January to a new address and asked them to move my wifi to new address. I was told that i had to wait 30 days for them to log a service agent to it, i accepted it and waited for 30 calender days. On the 28 of February i was informed that they will move my fibre on the 18 March, but i have to pay in full for February and March. How can i pay for a service that i didn't receive. I am going to remove all Vodacom routers, cellphone contracts from my house. I am done with vodacom. This is theft
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Replies (1)Vodacom's replyOfficial
03 Mar 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
