Vodacom fibre - *****ing money and terrible support and service

Vodacom Fibre has been the absolute worst service that i have ever gotten.

After installing the fibre 14 months ago, we still have not received our ****le that we require to use when the fibre line is down, which we have been paying for every month. Theft! We have loaded multiple calls and everytime we call to follow up they say no calls have been logged on the system or they are busy following up with the warehouse that "sent the ****le" but they never get back with an answer.

Apart from that, the fibre line has been down for 6 days. When we call the help line they are just saying there is a fault that is being fixed... 6 days? 205 customers affected but they can't fix the line under 6 days? Its terrible, not even sending communication to the specific 205 customers to give progress updates or even to let us know that we may be experiencing problems and the reason therefor.

I will never recommend Vodacom Fibre to anyone.