PB
Paul B
1 reviews | Active since Jan 2014
23 Sept 2020, 17:56
Vodacom Fibre - STAY WELL CLEAR!
On the 1st of September I wrote a review on this portal regarding the lack of assistance from Vodacom (who debits my account) and specifically Vodacom Fibre.
Vodacom claims that my issue has been resolved, WHICH IS A TRAVESTY, it has not.
They have passes the buck:
They should be clearing the line with a previous ISP, which they have not done.
They promised a consultant would contact me "to RESOLVE" my query, this has not happened.
They are still debiting my account for a service I cannot use.
Their "customer service department" ensured me that a Team Leader/Manager would phone me on Monday. This also did not happen. It is false promise after false promise...
What is one to do?
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Replies (2)
Vodacom's replyOfficial
24 Sept 2020, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Sept 2020, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Paul B's updateReviewer Update
25 Sept 2020, 09:14Please provide me with my VC number then? Btw where is the consultant thqt would've contacted me?
PB
Paul B's update25 Sept 2020, 09:14
Reviewer Update
Please provide me with my VC number then? Btw where is the consultant thqt would've contacted me?