VODACOM FIBRE - STAY WELL AWAY !!!!!

Item: Vodacom
Rating: 1
Author: Richard G

So yet another Update, i last week cancelled my fibre order with Vodacom because it was taking so long and no feedback or updates from them, then after returning their router and them telling me my order is cancelled i get a message from cool ideas advising that Vodacom still has an open ticket with Vuma, so i call vodacom and get told that it will take a further month to cancel the order !!!! what BS is this? the order was never fulfilled so why must i wait a further month for you to cancel the order !!!! You are now hindering my request to use another ISP, this is why you should never ever use VODACOM for Fibre......completely useless and now preventing a competitor from providing a service they never could !!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Aug 2022, 12:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply11 Aug 2022, 12:10

Official

Richard G's updateReviewer Update

18 Aug 2022, 12:23

well no one has contacted me yet !!!! and still the inflight inspection that you VODACOM opened with Vuma has not been cancelled!!!! I still cannot procced with Cool ideas or any other provide. this people is why you must never open a fibre installation ticket with vodacom, because they will not deliver on their service and in turn they prevent you from going to another provider so now i cannot get fibre from anyone lese until you at VODACOM cancel with Vuma so sort it out before it gets escalated further

Richard G's update18 Aug 2022, 12:23

Reviewer Update