Vodacom Fibre - Stay very far away.

My fibre connection has been out since the 6th of May and Vodacom Fibre is my service provider. Their turnaround is 48 hours, which is only business hours, Monday-Friday. So i am in the cue, just waiting. Worst service ever. I will be changing very soon. They never phone back and does not bother to report if they are working on it. Their favorite line is, it has been escalated to the back office.... Then they cannot assist and no manager available to speak to.