DB
Dewald B

1 reviews | Active since Sept 2013

21 Feb 2020, 11:22

Vodacom Fibre - Stay away.

Vodacom Fibre giving constant problems, their contact centre never has an answer of whats going on or when it will be resolved. We are paying every month with the hope we will have internet the next day. Their "maintenance" causes more problems than it fixes(if at all). We also have no direct contact with technicians and Service managers can never make it to the phone or the operator declines to fetch one, although I do not believe their technician have any idea what they are doing and cause more problems than anything else.

No such thing as stable internet with them, not even power backup for power failure or load shedding.

Giving an example of their wonderful service was when their server's air-con unit broke, they decided to shutdown all servers and keep them off for 4-5 days, why? because they could not get the EXACT unit they had and oh, they could not think of getting a stand in unit in the interim.

0
Replies (3)
Vodacom
Vodacom's reply21 Feb 2020, 13:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
DB
Dewald B's update02 Mar 2020, 15:11
Reviewer Update
You never contacted me!!
DB
Dewald B's update02 Mar 2020, 15:12
Reviewer Update
Above reply to vodacoms private reply
"
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query is currently in hand with our CEO office. Kindly allow our team to investigate and provide feedback.

Regards,

Vodacom Consumer Website Team"




"