Vodacom Fibre - STAY AWAY!!!!!

Item: Vodacom
Rating: 1
Author: Ricardo F

My Fibre was down 3 days after installation. It took close on 3 weeks to get this resolved. In all this time i was promised i wouldn'e be billled for the time i was down. I have received my bill and surprise surprise i am being billed. A service request was logged on the 8/10/2019. SR*** i am still waiting for an answer on this. When i call i get told Back Office is investigating and will revert back. This is the worst service provider i ever dealt with. Being a long standing client of Vodacom and they claim to be the leaders of the future i do wonder. I am going to be cancelling my service with them and moving as well if this is not resolved before the end of the month and if my account is debited for the full amount

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Oct 2019, 07:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Oct 2019, 07:36

Official

Ricardo F's updateReviewer Update

28 Oct 2019, 09:25

I am still waiting for someone to contact me. Month end is approaching and i am going to be debited for a service that was not existent. Every time i call they say someone will contact me. Please get someone from management to call me urgently. This is beyond ridiculous

Ricardo F's update28 Oct 2019, 09:25

Reviewer Update