IK
Ian K

1 reviews | Active since Jun 2021

24 Jun 2021, 13:24

Vodacom Fibre - STAY AWAY

Vodacom fibre connectivity issues Vodacom fibre internet connection is just useless, I have logged 20 Service Requests from the 13th of June 2021 due to intermittent internet connections. I have phoned the Vodacom Fibre Customer care Centre multiple times and was told that our request will be escalated, which means absolutely nothing. Openserve tested the fibre connection and confirmed that they fibre connection is functioning 100%, the technician informed me that Vodacom is the culprit, when confronting Vodacom, I was again told our request will be escalated, again nothing happened. Whatever you do stay away from any Vodacom Fibre installations, look towards other suppliers.

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2021, 13:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team