EE
Eugene E
1 reviews | Active since Mar 2009
10 Nov 2018, 09:16
Vodacom Fibre Staff Cannot Keep and Appointment
Vodacom staff were supposed to be at my house at 9AM this morning to install fibre. Where are they? I phoned Vodacom customer care as well as Vodacom fibre. The machine hangs up on me, gives me balances I did not ask for, or puts me on hold endlessly. I have therefore not been able to speak to anyone at Vodacom.
I am giving your staff until 9:50AM to arrive, which is 50 minutes late! If they are not here by then I am cancelling my order. If they arrive one second after that, I am sending them away and cancelling my order.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2018, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2018, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Nov 2018, 13:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Vodacom's reply14 Nov 2018, 13:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team