NvdW
Nitascha van der Westhuyzen

1 reviews | Active since Jan 2012

23 Aug 2017, 11:47

Vodacom Fibre stable

Our previous ISP was Wifi and this connection was not stable at all. Our company and our services is 95% internet based so we require a very stable internet connection. It was sold to us that the service is stable and will not be affected by outside/external sources.

Friday I switched my office over to Fibre and since then I have had problems every day! Call Centres are useless as you get a different story everytime.

Vodacom - you are breaching your contract and you expect us to uphold our side. If the connection is not stabilised be the end of today, we will be taking further steps and contacting our lawyers. We cannot lose money because of an ISP that sells false promises.

0
Replies (1)
Vodacom
Vodacom's reply23 Aug 2017, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team