Vodacom Fibre ****st experience ever!

We logged a service request on the 23/06/2019 for our vodacom wifi that is down. We have been send from pilar to post. We phoned the service centre on *** numerious times but nobody knows what is going on? They say some file was deleted on their side but dont seem to get the problem resolved. I have never experience such bad service from any service provider in my life. They dont keep us updated on the progress just say it was escalated. We are strongly deciding on cancel this poor pathetic service and get another service provider who take their clients serious. Very discusted customer.!!!