SC
Sean C
1 reviews | Active since Nov 2019
02 Dec 2020, 07:33
Vodacom fibre SR***
What a joke!!! Vodacom fibre has kept my line off after a local area outage for the last 3 days. Spoke to 3 different people a Cher Adams 30/11/20, a Liefie who did not want to give her surnmame 01/12/20 about 16h00 and Ashley 02/12/20 at 07h05 who I am on the phone for the last 25 minutes and counting. Still no joy at least Ashley said he phoned and escalated the issue for which I am holding my breath as the other 2 call center people just left it..... I was informed that service restoration will take 24 to 48 hours on the 30th November. How the hell do you except a person to work from home with this level of service and utter lies!!!! Quick to take my money every month but hell of a slow to restore my service Paying for a service and not having it is tantamount to *****ing
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Dec 2020, 09:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SC
Sean C's updateReviewer Update
02 Dec 2020, 09:10To whom it may concern
Action's speak louder than words
I would like to see whom rep**** to this put tgeir money where there mouth is....
Very unhappy with the state off this
Regards
Action's speak louder than words
I would like to see whom rep**** to this put tgeir money where there mouth is....
Very unhappy with the state off this
Regards
SC
Sean C's update02 Dec 2020, 09:10
Reviewer Update
To whom it may concern
Action's speak louder than words
I would like to see whom rep**** to this put tgeir money where there mouth is....
Very unhappy with the state off this
Regards
Action's speak louder than words
I would like to see whom rep**** to this put tgeir money where there mouth is....
Very unhappy with the state off this
Regards
SC
Sean C's updateReviewer Update
02 Dec 2020, 12:00Dear Vodacom Fibre
Would like to thank Ashley from your call centre that phoned me back now.
At least he has integrity and kept his word not so much Vodacom for their tardy turn around time my 24 to 48 hours is becoming 96 hours
Thank you from keeping me from working from home un these all ready trying and not new normal time.....
Will not be renewing my contract and will notify everyone on our community group that this is how Vodacom treats their customers
Regards
Would like to thank Ashley from your call centre that phoned me back now.
At least he has integrity and kept his word not so much Vodacom for their tardy turn around time my 24 to 48 hours is becoming 96 hours
Thank you from keeping me from working from home un these all ready trying and not new normal time.....
Will not be renewing my contract and will notify everyone on our community group that this is how Vodacom treats their customers
Regards
SC
Sean C's update02 Dec 2020, 12:00
Reviewer Update
Dear Vodacom Fibre
Would like to thank Ashley from your call centre that phoned me back now.
At least he has integrity and kept his word not so much Vodacom for their tardy turn around time my 24 to 48 hours is becoming 96 hours
Thank you from keeping me from working from home un these all ready trying and not new normal time.....
Will not be renewing my contract and will notify everyone on our community group that this is how Vodacom treats their customers
Regards
Would like to thank Ashley from your call centre that phoned me back now.
At least he has integrity and kept his word not so much Vodacom for their tardy turn around time my 24 to 48 hours is becoming 96 hours
Thank you from keeping me from working from home un these all ready trying and not new normal time.....
Will not be renewing my contract and will notify everyone on our community group that this is how Vodacom treats their customers
Regards
SC
Sean C's updateReviewer Update
03 Dec 2020, 08:37Morning
Not one of the people at Vodacom can tell me when their Technical department will contact me.....
I spoke to Snetemba this morning and asked can you please conect me to your Manager and he stated he can't as he is working from home, to my surprise I told him that I can't work from home due to their lack of service delivery.
I am so disgusted in the manner I am being delt with
If any one at Vodacom fibre technical have the integrity will and is not spineless to phone and assist me in this regard it would be appreciated.....
I think this will not happen
Awaiting Vodacom's reply or should I say lie
Not one of the people at Vodacom can tell me when their Technical department will contact me.....
I spoke to Snetemba this morning and asked can you please conect me to your Manager and he stated he can't as he is working from home, to my surprise I told him that I can't work from home due to their lack of service delivery.
I am so disgusted in the manner I am being delt with
If any one at Vodacom fibre technical have the integrity will and is not spineless to phone and assist me in this regard it would be appreciated.....
I think this will not happen
Awaiting Vodacom's reply or should I say lie
SC
Sean C's update03 Dec 2020, 08:37
Reviewer Update
Morning
Not one of the people at Vodacom can tell me when their Technical department will contact me.....
I spoke to Snetemba this morning and asked can you please conect me to your Manager and he stated he can't as he is working from home, to my surprise I told him that I can't work from home due to their lack of service delivery.
I am so disgusted in the manner I am being delt with
If any one at Vodacom fibre technical have the integrity will and is not spineless to phone and assist me in this regard it would be appreciated.....
I think this will not happen
Awaiting Vodacom's reply or should I say lie
Not one of the people at Vodacom can tell me when their Technical department will contact me.....
I spoke to Snetemba this morning and asked can you please conect me to your Manager and he stated he can't as he is working from home, to my surprise I told him that I can't work from home due to their lack of service delivery.
I am so disgusted in the manner I am being delt with
If any one at Vodacom fibre technical have the integrity will and is not spineless to phone and assist me in this regard it would be appreciated.....
I think this will not happen
Awaiting Vodacom's reply or should I say lie
SC
Sean C's updateReviewer Update
05 Dec 2020, 07:09Dear Vodacom
Thank you for reapiring my fault that was on your network side 5 days after I reported it.....
Your call centre is utter unprofessional, they are unable to connect me with a manager and I am still waiting for a manager to contact me.....
Plus the utter unprofessional reply and call I received from your Hello Peter team was very interesting!!
But thanks to the contractor from UMPC contractors for his constant feedback untill my network issue was resolved
Please note that Vodacom is a very poor FTTH service provider the promise and their word is dishonest!!!
Thank you for reapiring my fault that was on your network side 5 days after I reported it.....
Your call centre is utter unprofessional, they are unable to connect me with a manager and I am still waiting for a manager to contact me.....
Plus the utter unprofessional reply and call I received from your Hello Peter team was very interesting!!
But thanks to the contractor from UMPC contractors for his constant feedback untill my network issue was resolved
Please note that Vodacom is a very poor FTTH service provider the promise and their word is dishonest!!!
SC
Sean C's update05 Dec 2020, 07:09
Reviewer Update
Dear Vodacom
Thank you for reapiring my fault that was on your network side 5 days after I reported it.....
Your call centre is utter unprofessional, they are unable to connect me with a manager and I am still waiting for a manager to contact me.....
Plus the utter unprofessional reply and call I received from your Hello Peter team was very interesting!!
But thanks to the contractor from UMPC contractors for his constant feedback untill my network issue was resolved
Please note that Vodacom is a very poor FTTH service provider the promise and their word is dishonest!!!
Thank you for reapiring my fault that was on your network side 5 days after I reported it.....
Your call centre is utter unprofessional, they are unable to connect me with a manager and I am still waiting for a manager to contact me.....
Plus the utter unprofessional reply and call I received from your Hello Peter team was very interesting!!
But thanks to the contractor from UMPC contractors for his constant feedback untill my network issue was resolved
Please note that Vodacom is a very poor FTTH service provider the promise and their word is dishonest!!!