CV
Carlo V
1 reviews | Active since Aug 2021
28 Aug 2021, 21:09
Vodacom Fibre: - SR*** absolutely appalling customer service
After my internet dropped due to Vodacom incorrectly processing my migration request little over a week ago, and subsequently reconnecting my service 2 whole days later, Vodacom decides to simply disconnect me again. After chatting to Thando (very helpful), the same issue I had a week ago has come to mess up my weekend. Again, an escalation, and again I am without service (probably 4 days down this month). Simply appalling.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Aug 2021, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Aug 2021, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CV
Carlo V's updateReviewer Update
30 Aug 2021, 12:40A generic reply doesn't cut it Vodacom. When is my issue going to be resolved. 3rd day of no service, and for what? You guys clearly don't understand customer service
CV
Carlo V's update30 Aug 2021, 12:40
Reviewer Update
A generic reply doesn't cut it Vodacom. When is my issue going to be resolved. 3rd day of no service, and for what? You guys clearly don't understand customer service