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Matsobane M

1 reviews | Active since Nov 2022

08 Nov 2022, 11:15

Vodacom Fibre SR

Have a bad service with vodacom fiber as it started not working from Wednesday last week till today no one can tell me what went wrong or why am I disconnected and on top of that no one calls to update me of an incident logged, they can only give an update when I call them and this is such a poor service.

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Replies (4)
Vodacom
Vodacom's reply08 Nov 2022, 11:53
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Matsobane M's update09 Nov 2022, 08:15
Reviewer Update
No one called or updated me.
MM
Matsobane M's update10 Nov 2022, 16:48
Reviewer Update
Vodacom doesn't care about their clients\customers as they are taking us for granted as I last logged an incident with them on Wednesday last week and no one I mean no one has even tried to contact me and this is so disappointing for such big company but no support to their customers, this is a disgrace company I regret taking a Fibre line with them.
MM
Matsobane M's update18 Nov 2022, 08:23
Reviewer Update
Yes and here is the cancellation - service request number - SR***.
Bad support for big company