DY
Darren Y
1 reviews | Active since Feb 2013
26 Jun 2019, 08:58
Vodacom Fibre - Speed and Billing whoas!
I upgraded my Vodacom fibre line to 100mb at the beginning of the month. I have only been getting maximum 20mb speeds.
I've logged SR numbers but I have to constantly call in to find out whats happening, they do not communicate at all to their customers! I now get told there is another 15-30 working days to resolve? Its already been 20 days since I upgraded.
I logged another call to say not to bill me for 100mb as they were not providing a service to me. I am only receiving 20mb so I only will pay for 20mb!
Horrible service and they wouldnt have my business if I didnt have a choice
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Jun 2019, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jun 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Jun 2019, 09:13Dear Darren,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jun 2019, 09:13
Official
Dear Darren,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
DY
Darren Y's updateReviewer Update
26 Jun 2019, 09:44Thank you, I have rep**** with screengrabs once again
DY
Darren Y's update26 Jun 2019, 09:44
Reviewer Update
Thank you, I have rep**** with screengrabs once again
DY
Darren Y's updateReviewer Update
08 Jul 2019, 11:11I have yet to receive any feedback on this and now I received a bill for a 20mb AND 100mb fibre line!??!?!?!
DY
Darren Y's update08 Jul 2019, 11:11
Reviewer Update
I have yet to receive any feedback on this and now I received a bill for a 20mb AND 100mb fibre line!??!?!?!