AH
Andries H
1 reviews | Active since Jan 2015
03 Sept 2020, 14:57
Vodacom Fibre Speed
I am Mr A.P Hattingh of 52 Tygerberg Townhouse Secunda. Ticket number SR***. Nothing done to my home fibre speed, still on about 20mb download and about 10mb upload. What must I do or who must I contact to get what I paid for, my download speed is suppose to be 100mb,and upload suppose to be 50mb, I am paying for this service. From when my fibre was installed 08/07/2020 up till now, with numerous email I have send to ***, and tests I have conducted, the problem still the same. I'm really paying a huge amount of money for services I don't get.
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Vodacom's replyOfficial
04 Sept 2020, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team